Student Goes to 'Booking Online' Page

Emergency or Crisis Prompt

A prompt appears directing students who are in an emergency or crisis situation to phone 000.  Students are directed to phone reception or UCL if they are experiencing suicidal thoughts, family violence, sexual assault, are worried about their safety etc. 'Drop In' time slots are factored into people's calendars to accommodate for emergency/high risk situations.

Student enters their student number

System identifies the appropriate calendar for the student based on the below information.  

Students Can Access Four Options

Triage

First Session / Intake

Returning / Ongoing

Special Consideration

  • Students not registered on the system, or

  • Last session was 6 months ago.

  • Only available once a student has completed a triage appointment.

  • Only available once within a 6 month period.

  • Only available once a student has completed an intake appointment within the past 6 months.

  • Available ongoing for students who have completed the first two steps.

  • Only available once a student has completed a triage, intake appointment and an ongoing appointment in the past 6 months.

  • Available as a once off session.

System Logic

Utilising's the student's Student No the system checks if they have completed a triage session, intake session or an ongoing session in the past 6 months.

Triage

First Session / Intake

Returning / Ongoing

Special Consideration

Appropriate Calendar Opens

System identifies who the previous counsellor was who the worker saw and only displays their current times.  If a student is unable to find an appointment they are able to go on a wait list or request to see another counsellor.

Unable to Find An Appointment

If a student is unable to find an appointment within a suitable timeframe they can either elect to go on a waitlist, or request to see another counsellor.

  • Each counsellor will have their own waitlist.

  • When a new appointment becomes available with their counsellor the student is automatically informed via email and given the opportunity to book themselves in.

  • Counsellor can also review their own wait list and book students in prior to slots being released.

  • If a student would like to request to see a new counsellor then this option will be available.

  • The student will be prompted to answer some set questions as to why they are making the request. Responses will be forwarded to the relevant Team Leader to respond to.  The Team Leader assesses the responses and either phones and talks with the student or grants their approval on the spot.

  • The Team Leader manually changes who the system reads as the client's last counsellor, allowing the student to book themselves in with the new counsellor via the online booking system.